NEW GENESYS GCX-GCD TEST PAPERS - VALID GCX-GCD EXAM CRAM

New Genesys GCX-GCD Test Papers - Valid GCX-GCD Exam Cram

New Genesys GCX-GCD Test Papers - Valid GCX-GCD Exam Cram

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Tags: New GCX-GCD Test Papers, Valid GCX-GCD Exam Cram, Valid GCX-GCD Exam Format, Download GCX-GCD Pdf, GCX-GCD Technical Training

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GCX-GCD Dumps VCE: Genesys Cloud CX: Developer Certification & GCX-GCD exam torrent

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Genesys Cloud CX: Developer Certification Sample Questions (Q53-Q58):

NEW QUESTION # 53
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  • A. Documents
  • B. Location
  • C. Directory
  • D. Activity

Answer: C

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/


NEW QUESTION # 54
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

  • A. routingData can set the callbackScheduiedTime but not it queueld is used.
  • B. queueld can set a list of phone numbers for the callback but not if routingData is used.
  • C. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
  • D. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

Answer: C

Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.


NEW QUESTION # 55
What type of trunk would you configure to connect to AudioCodes phones?

  • A. WebRTC phone trunk
  • B. External trunk
  • C. Phone trunk
  • D. Network interface trunk

Answer: B

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.


NEW QUESTION # 56
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

  • A. Resolution Codes
  • B. Wrap-up Codes
  • C. Status
  • D. Account Codes

Answer: B

Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.


NEW QUESTION # 57
Why are Divisions important in an organization?

  • A. Divisions define which users can be assigned to queues.
  • B. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  • C. Divisions are used to divide interactions equally between 2 or more queues.
  • D. Divisions allow the organization to control which roles can be assigned to users.

Answer: B

Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.


NEW QUESTION # 58
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